Privacy Policy
Last updated: January 2025
Introduction
Craig Wellness LLC ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our therapy services.
As a licensed clinical social worker, Lauren Craig is bound by professional ethics and legal requirements to protect client confidentiality and privacy.
Information We Collect
Personal Information
- Name, email address, and phone number
- Health information and therapy session notes
- Insurance information and payment details
- Emergency contact information
Website Information
- IP address and browser information
- Pages visited and time spent on site
- Contact form submissions
How We Use Your Information
- Provide therapy and counseling services
- Process payments and insurance claims
- Schedule appointments and send reminders
- Respond to your inquiries and requests
- Maintain treatment records as required by law
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your consent: When you explicitly authorize us to share information
- Legal requirements: When required by law or court order
- Safety concerns: To prevent harm to yourself or others
- Insurance purposes: For billing and treatment authorization
- Professional consultation: With other healthcare providers (with your consent)
HIPAA Compliance
As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). This means:
- Your health information is protected by federal law
- We maintain strict confidentiality standards
- You have rights regarding your health information
- We provide you with a Notice of Privacy Practices
Data Security
We implement appropriate security measures to protect your personal information:
- Secure, encrypted storage of electronic records
- Password-protected devices and accounts
- Regular security updates and monitoring
- Limited access to personal information
Your Rights
You have the right to:
- Access your personal and health information
- Request corrections to inaccurate information
- Request restrictions on how we use your information
- Request confidential communications
- File a complaint if you believe your privacy rights have been violated
Contact Information
If you have questions about this Privacy Policy or your privacy rights, please contact:
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.